Refund policy

At AquaPhone, we strive to provide our customers with innovative and high-
quality products. We want you to be completely satisfied with your purchase, but
we understand that sometimes a return or refund may be necessary. This refund
policy outlines the terms and conditions for requesting a refund.

1. Eligibility: To be eligible for a return, you must meet the following criteria:

. The product must have been purchased directly from AquaPhone.
. The product must be in its original condition, unused, and in its original
pockaging.
. The request for a refund must be made within 30 days of the purchase date.

2. Refund Process: if you meet the aligibility criteria, plaase follow these staps to
request a refund:

1. Contact our customer support team on our contact page within 30 days of
your purchase.
2. Provide your order number, the reason for the retund, and any supporting
documentation or evidence.
3. Our customer support team will raview your request and respond to you
within 2 business days.
4. If your refund request is approved, we will provide you with instructions on
how to return the product.
5. Once we receive the returned product and verity its condition, we will
process your refund.
6. Please note that the refund will be issued to the original payment method
used for the purchase.

3. Non-Refundable Items: The following items are not eligible for a refund:

. Products that have been used, damaged, or are not in their original
condition.
. Gift cards or promotional items.

4. Shipping Costs: The customer is responsible for the shipping costs associated
with returning the product for a retund, unless the retum is due to a mistake on
our part or a defective product.

5. Contact Us: If you have any quastions or concerns about our ratund policy,
plaase contact our customer suppart team on our contact support page. We are
here to assist you and ensure your satistaction.

Please note that this refund policy is subject to change without prior notice. It is
recommended to review this policy periodically for any updates.